Frequently Asked Questions
Q: How do I place an order?
It's easy to place your order online. Once you've added items to your Shopping Cart, you'll follow a few simple steps to complete your order:
1.) Double check and review the items in your Shopping Cart 2.) Fill out your shipping and billing information
3.) Confirm and place your order using your credit card, Paypal or by Check/Money Order
4.) Print out your order confirmation number
Q: Can I order by phone?
Absolutely! To place your order by phone, please contact our sales team at 1.888.261.3384, Monday - Friday, 8:00am - 5:00pm (EST)
Q: I don't remember my password to log into my account. What should I do?
You can have your password emailed to you. To do this:
1. Click on the "Account" link at the top of any of our web pages.
2. Click on the link, "Forgot your Password?" found to the bottom right, below the "Sign in to My Account" fields.
3. Enter your email address, and click on "request password." Your password will be emailed to you.
Alternatively, you can use this link to reset your password: Password Reset Form
Q: What is your shipping policy?
Your order will arrive approximately 2-5 business days from receipt by us, depending upon your geographical location and your carrier/service of choice. Once your order ships, an automated e-mail notiﬁcation will be sent to the e-mail address provided. Additionally, you may log into your SpiceJungle account to retrieve your tracking number. You can use this number to track your package, by entering it at the appropriate website.
SpiceJungle cannot be held liable or responsible for any delays in shipment or lost-in-transit shipments, however we want you to get your order! Below are the allotted times to wait before we take action to refund/replace your order as packages usually turn up within these amounts of time.
• Domestic shipments -If you have not received your order after 21 days of placing your order, we will arrange a prompt replacement or full refund.
• International shipments -If you have not received your order after 45 days of placing your order, we will arrange a prompt replacement or full refund.
If you are in need of your order prior to the aforementioned lengths of time, you may place another order and follow our return policy for the delayed packages. For items that are lost-in-transit please wait the aforementioned allotted times before any refunding or replacements to occur.
SpiceJungle cannot be held liable for confirmed deliveries, that are not received. If your order has been confirmed as delivered via the tracking system provided, we suggest you call your local post ofﬁce to inquire further. If you wish for a re-delivery of your order, we will require a restocking fee of 25% of the products purchased plus any applicable shipping and handling costs.
Q: I just placed my order. When will it ship?
Always allow 1-2 business days to package and process your order. You will be notified when you package has shipping, along with a tracking number.
Q: How do I know that my order has shipped?
If you have an email address on file, you will receive a Shipment Notification email once your order has shipped.
You can also track your order using your order number and zip code. Note: Please allow 1 business day after receiving your shipment notification for tracking to activate. You can also check the status of your order online if you are a registered customer with a Personal Shopping Account and were logged into that account when you submitted your order. Order Status
Q: What is your return policy?
We are confident you'll be extremely happy with everything you purchased at spicejungle.com. If you are not completely satisfied, you may return the item within 15 days of purchase. Please contact us for for arrangements. A credit will be issued to your credit card for the purchase price (less shipping) promptly after receipt of the returned merchandise.
Q: How do I make a return?
You can return your items by mailing them back to us. For options and details, see our Customer Service Returns Page: Customer Service: Returns
Q: How do I sign up for email updates?
It's easy – Go to our email sign-up page and enter your email address in the box provided. Click submit to start receiving exclusive offers, free shipping, sale announcements and more. Customer Service: Returns
Q: How do I redeem a coupon/discount code?
Step 1: Add items to your shopping cart
Step 2: With your mouse, hover over the shopping cart and click "View All"
Step 3: While in your shopping cart, scroll down to the "discount code" section to enter in a coupon code. Click Apply.
How will my personal information be used?
Please visit our Privacy & Security Page:Privacy & Security
Please contact our Customer Service Team HERE