Covid-19 Updates for SpiceJungle Customers
Follow this page to learn the latest updates and what they mean for you
Along with the safety of our employees, our priority is to continue supplying our customers. We think that it's especially important during these times to supply our customers who work from home however we can.
This is a difficult time for everyone and we're working hard to adapt to this new reality. We'll continue to share information on this page, so check back often.
We are experiencing shipping delays due to increased demand for our products and staffing shortages related to COVID-19. We're working hard to fulfill orders and ship them as soon as possible, without compromising our quality or the safety of our team members.
We are so incredibly grateful for the patience and understanding shown to us by so many of you during this unprecedented challenge to us all, and we hope you will continue to bear with us as we work to take care of your family and ours!
April 24, 2020
We are currently experiencing a 5-7 business day shipping delay due to an extreme influx of orders over the last few weeks.
Please be aware that we have decided not to close our site and are shipping as many orders as we can handle at a time with our reduced processing capacity. As a result, it is likely that your order will not be fulfilled and shipped for up to one week until further notice. We know this isn't ideal, but it remains our goal to give all of our customers the highest quality spices, herbs, information, and support we can with the resources available.
If you have placed an order and received a confirmation email, your order will be processed in a shipping queue. When your order ships out, you will receive a shipping notification with tracking information.
Our Customer Service Team will remain available via phone and email during our regular business hours. If you have any questions, comments or concerns, don’t hesitate to reach out to us. As we mentioned, we are operating with less staff than usual, so we apologize if it takes us a little longer than usual to get back to you.
We're working closely with our suppliers to ensure we have adequate stock levels; Covid-19 is impacting the entire industry and supply chain, so there could be some disruptions.
If an item you are looking for is out of stock, the easiest and most timely way to be notified is to sign up for stock notifications. Simply navigate to the product page and enter your email address to subscribe to notifications. You will receive an email as soon as the item is back in stock.
|Fulfillment Time||Estimated Shipping Transit Time (US)|
|Free & Domestic Services||5-7 business days||4-7 business days|
|Express Shipping (Next Day Air / 2nd Day Air)||Same day fulfillment (before 1:00 pm EST)||1-3 business days|
Be prepared for delays
Our fulfillment times will be longer than usual, and may continue to increase until things get back to normal. The entire industry is grappling with challenges and we're seeing delays in our supply chain, including suppliers and shipping carriers.
Estimates are current as of April 24, 2020.